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Warranty/Guarantee
atlanticgems.com offers a fourteen (14) day
customer satisfaction guarantee. Customers may
return any item within 14 days from the delivery
of the merchandise. atlanticgems.com warranties
all merchandise against defects in manufacturing
and workmanship. atlanticgems.com is not
responsible for natural blemishes in beads and
gemstones or those items subjected to excessive
wear, abuse, or physical damage whether
accidental or otherwise. Additionally the
insurance and protection of your merchandise is
solely your responsibility, and atlanticgems.com
shall not be held liable for any loss, theft, or
resulting damages whatsoever that may occur. See
details in our Returns/Exchange.
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Privacy/Security
Personal customer
information is confidential and will not be
disclosed to any non-related third parties.
atlanticgems.com does not sell mailing lists and
will not disclose your name, email address, or
any other information about you to any
non-related third parties.
Once online purchasing is supported, any
purchase you make at atlanticgems.com will use a
Secure Socket Layer (SSL) to connect you with
our server. This protocol will encrypt your
personal information, guarding it from
interception and misuse. Your security and a
safe shopping environment are our primary
concerns.
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Payment
For your convenience atlanticgems.com accepts the following credit cards:
Visa
MasterCard
American Express
Discover
A debit card is treated differently than a credit card by your bank. A debit
card is much like a credit card in that it may display a credit card company
logo, like Visa or MasterCard, but a charge to your debit card uses funds
directly from your bank account. The biggest difference is that your bank may
institute a daily charge limit on your debit card. If the price of your order
exceeds a daily limit set on your debit card we will notify you, as this will
prohibit us from processing your order.
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Shipping Policy
Orders are processed on a first come, first ship basis. Items that are in
stock will be shipped within two business days of confirmation of your order. In
the event an item is out of stock, the customer will be contacted and informed
as to the estimated time of delivery. No charges will be made to the credit
cards unless the customer agrees to the delay. Billing will occur at shipping.
Customer will be notified of any delays via e-mail. All packages will be shipped
via UPS Ground unless otherwise requested, and require a signature. Delivery
must be within the United States or Canada and cannot be made to P.O. Boxes.
Sorry, we do not ship internationally at this time. All deliveries must be made
to the billing address on file with the applicable credit card company.
Shipping and handling charges are actual shipping cost + $2.00 handling fee.
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Returns/Exchanges
atlanticgems.com will happily exchange or refund any unworn and undamaged
item in accordance with the restrictions outlined in this section. From the date
of shipment, you have 14 days to evaluate your purchase, and if you are
unsatisfied, you may return it for a full refund or exchange. The items being
returned must be shipped back and fully insured through UPS or the U.S. Post Office,
registered/insured at the customer’s expense. All merchandise will be inspected
and must be free from damage, alterations, or wear. Items returned must be in
original condition. Customers will receive a refund for the full amount of
the items excluding the original shipping expenses. Credit card purchases will
be electronically credited from atlanticgems.com to your account within 5 days
of return receipt. Other payments or refunds by atlanticgems.com will be issued
by corporate check within 5 business days. Exchanges will be processed similar
to returns. Any balance owed will be refunded within 5 business days. Items that
are special order or that have been altered may not be returned or exchanged.
Please ship and insure all authorized returns to:
Atlantic, Inc.
8609 Second Avenue
Suite 103B
Silver Spring, MD 20910
Please return the packing slip, along with a note stating the reason for the
return. Swiss Gold Bars and Casting Grain are non-refundable and are final.
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Unclaimed Goods
Items that are returned to us by a shipper as "unclaimed" will be held
for thirty (30) days. During that period we will attempt to contact you,
and will resend the items for additional shipping charges. If you fail to
respond to our contact(s) within the 30 day period, the items will be returned
to our inventory to be resold without refund.
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Sales Tax
atlanticgems.com is located in Silver Spring, Maryland, USA. We are required
to collect sales tax from Maryland residents or for purchases delivered in
Maryland. Maryland sales tax does not apply for items shipped outside of
Maryland to residents of other states.
We do not collect sales tax for other states. If sales or use tax is applicable
in your state, it is your responsibility to contact your state's tax division to
comply.
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Legal Notices
At atlanticgems.com, we make every attempt to ensure that our online catalog
is as accurate and complete as possible. In order to give you the opportunity to
view our products in great detail, some products may appear larger or smaller
than their actual size in our photographs; and since every computer monitor is
set differently, color may vary slightly. Our objective is to provide you with
as much information and detail about your prospective purchase as possible so
that you can see the beauty and shape of a particular item.
We have established relationships
with several of the best suppliers to acquire an exceptional selection of beads,
findings, diamonds, gold, and gemstones. Because our product selection is large,
there is a possibility that product availability and pricing might change before
we have an opportunity to update our web site. Our prices are also subject to
change without notice.
Infrequently, data may be inaccurately displayed on our site due to system
errors. While we make every attempt to avoid these errors, they may occur. We
reserve the right to correct any and all errors when they do occur and we do not
honor inaccurate or erroneous prices. We apologize for any inconvenience that
this may cause. If you have any questions, please do not hesitate to contact us
at info@atlanticgems.com.
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Contact Information |
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You may contact us by:
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Toll Free Telephone: (888) 422-GEMS (422-4367) (9am - 5pm E.T. Mon-Fri) |
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Telephone: (301) 565-8094 |
| Email:
info@atlanticgems.com
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Mail: |
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Atlantic, Inc. |
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8609 Second Avenue,
Suite 103B |
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Silver Spring, MD 20910 |
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